Kindly click this link to start your return request: https://heavenpanty.com/pages/returns.
Our customer support agent will be in contact with you shortly after completing your return request.
**Please note that items marked FINAL SALE are not subject to returns or refunds.**
All returns are handled on a case by case basis. We will either accept your return and send you a Return Shipping Label or your return will not be eligible for acceptance.
Any shipping or stylist fees associated with orders are non refundable.
Returns are subject to a flat $4.99 restocking or reprocessing fee (this fee is per return, regardless of the number of items that you return).
- Print and place the return shipping label on the returned package
- Make sure to ship back your item new and in unworn condition within 30 days of receipt. Items received 30 days after receipt will not be accepted.
- Mail item back to the return address on your package.
If eligible, you will receive your refund within 30 days of your return.
*All items must be returned with tags and in new or unworn condition. Those that are deemed to be worn or damaged will be rejected during the sanitary inspection.