Customer Portal

  • Cannot login to my account

    When you complete our subscription quiz and sign up for our service, your email address will be linked to your subscription plan immediately. This step will only guarantee that your subscription is running and linked to your email address. In order to be able to manage your subscription easily, p...
  • How do I cancel my subscription?

    We would hate to see you go! But if you insist, you can cancel your subscription via your customer portal. We can't cancel on your behalf, but if you are still having issues doing so please let us know. Heavenpanty has the right to automatically charge you for the subscription plan you have chos...
  • How do I update my preferences?

    You can update your preferences by retaking your Heavenpanty quiz anytime in your customer portal. You can also contact your personal stylist anytime at support@heavenpanty for any special requests.
  • How to create a HeavenPanty account

    When you complete our preference survey and sign up for our service, your email address will be automatically linked to your subscription plan. This step will only guarantee that your subscription is running and linked to your email address. Heavenpanty has the right to automatically charge you f...